We are seeking a Business Applications Manager to serve as the primary liaison between IT and business leaders for key banking applications outside of core banking platforms. This role is responsible for ensuring applications are effectively supported, optimized, and aligned with organizational objectives while maintaining compliance with risk management and regulatory standards. The ideal candidate will bring a hands-on approach to managing application delivery, vendor relationships, and team performance.

Key Responsibilities

• Provide strategic direction and oversight for business applications, ensuring service levels are consistently met.
• Oversee application support, training, and adoption across business lines to maximize technology investments.
• Ensure compliance with IT Risk Management, Change Management, and regulatory standards.
• Lead application release testing, documentation, and deployment.
• Manage escalated incidents, ensuring timely resolution and follow-up on after-action items.
• Track and report KPIs and KRIs with improvement plans as needed.
• Partner with vendors for application support and issue resolution.
• Train and mentor junior team members while ensuring even distribution of workloads.
• Identify recurring issues and implement long-term solutions to improve stability and efficiency.

Qualifications

• Bachelor’s degree in Computer Science preferred.
• 6+ years of experience in application support and production environments, ideally within financial services.
• Strong understanding of GLBA, SOX, or similar regulatory frameworks with direct examiner/auditor interaction.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Visio).
• Experience with support request systems such as ServiceNow, preferred.
• Proven ability to translate technical concepts for non-technical audiences.
• Strong analytical, organizational, and leadership skills with the ability to manage multiple priorities.

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